Shipping policy
Coya's Creations
Last updated: 2 November 2026
At Coya's Creations, we carefully create, package and dispatch our 3D-printed products to ensure they reach you safely.
All orders are shipped using Australia Post. Please review the following information before placing your order.
1. Order Processing and Production Times
Many of our products are made to order and require printing, assembly and quality checks before dispatch.
Our standard production timeframe is up to 5 business days, unless otherwise stated on the product listing.
Custom, personalised or larger orders may require additional processing time.
Business days exclude weekends and public holidays observed in New South Wales.
Production times are separate from Australia Post delivery timeframes.
If your order experiences a significant production delay, we will contact you to discuss the available options.
2. Shipping Methods and Costs
We use Australia Post for deliveries within Australia.
Available shipping methods may include:
-
Standard Shipping (Parcel Post): Our regular delivery option.
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Express Shipping (Express Post): A faster delivery option, where available.
Shipping costs are calculated and displayed at checkout based on the available delivery options, parcel details and destination.
Express Post speeds up delivery after dispatch but does not reduce our production time.
3. Estimated Delivery Times
Once dispatched, Australia Post's general estimated delivery timeframes are:
| Shipping Method | Estimated Delivery |
|---|---|
| Standard Parcel Post | 2–6 business days |
| Express Post | 1–3+ business days |
These are estimates only. Delivery may take longer depending on your location, regional accessibility, public holidays, peak shopping periods or Australia Post network disruptions.
Delivery estimates begin when Australia Post receives your parcel, not when your order is placed.
For current delivery estimates, visit Australia Post.
4. Order Tracking
Where tracking is available, you will receive a shipping confirmation email containing your Australia Post tracking number once your order has been dispatched.
You can track your parcel using the Australia Post website or mobile app.
Track your order: https://auspost.com.au/mypost/track
Please allow time for tracking information to update after your parcel has been lodged.
5. Delivery Addresses and Incorrect Information
Customers are responsible for ensuring their shipping information is accurate and complete at checkout.
If you notice an incorrect address, please contact us as soon as possible.
We will make reasonable efforts to update delivery details before dispatch, but changes may not be possible once an order has been lodged with Australia Post.
Additional postage costs caused by incorrect customer-provided information may apply where permitted by law.
If your parcel is returned to us due to an incorrect or incomplete address, we will contact you to discuss redelivery options.
6. Lost, Delayed or Damaged Parcels
We take care when packaging orders to help protect them during transit.
If your parcel is significantly delayed, missing or arrives damaged, please contact us at orders@coyascreations.com.au with your order number and details of the issue.
For damaged items, photographs of the product and packaging may assist with our investigation.
We will work with Australia Post to investigate delivery issues and arrange an appropriate resolution.
Where required under Australian Consumer Law, this may include a replacement, refund or other applicable remedy.
Customers are not required to resolve Australia Post delivery disputes themselves where Coya's Creations is legally responsible.
7. International Shipping
We currently offer shipping within Australia only.
International shipping is not available through our standard online checkout unless expressly stated otherwise.
If international delivery becomes available, applicable shipping costs, delivery estimates and conditions will be communicated before purchase.
8. Contact Us
For questions about shipping, delivery timeframes or an existing order, please contact:
Coya's Creations
New South Wales, Australia
Email: orders@coyascreations.com.au
Website: https://coyascreations.com.au
We appreciate your patience while we create your order and thank you for supporting our small Australian business!
Australian Consumer Law: Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law.