Refund policy

Coya's Creations

Last updated: 2 November 2026

At Coya's Creations, we take pride in creating quality 3D-printed products. As many of our items are made to order, please review our returns and refunds policy before purchasing.

All purchases are protected by Australian Consumer Law (ACL), and nothing in this policy limits your statutory consumer rights.

1. Change-of-Mind Returns

As many of our products are 3D printed specifically for each order, we do not generally offer refunds or exchanges for change of mind.

This includes situations where you:

• No longer want or need the product.

• Ordered the incorrect colour, size or design.

• Found a similar item at a lower price.

• Changed your mind after placing an order.

We may consider change-of-mind returns or exchanges at our discretion.

Where a change-of-mind return is accepted, the item must be unused, undamaged and returned in its original packaging where reasonably possible.

Return shipping costs for approved change-of-mind returns are the customer's responsibility unless otherwise agreed.

These conditions do not apply to returns made under Australian Consumer Law.

2. Custom and Personalised Orders

Custom and personalised products are made specifically to your requested specifications.

Once production has commenced, cancellations, changes or change-of-mind returns are generally not accepted.

Please carefully check all names, spelling, colours, measurements and design details before confirming your order.

If we manufacture your item incorrectly or it fails to meet Australian Consumer Law guarantees, you remain entitled to an appropriate remedy.

3. Damaged, Faulty or Incorrect Items

We carefully inspect our products before dispatch. However, if your item arrives damaged, faulty or different from what you ordered, please contact us as soon as reasonably possible.

Email orders@coyascreations.com.au with your order number, a description of the issue and photographs where available.

Under Australian Consumer Law:

• Major failures: You may be entitled to choose a refund or replacement, or keep the item and seek compensation for its reduction in value.

• Minor failures: We may offer a repair, replacement or refund as permitted by law. Further remedies may apply if the issue is not resolved within a reasonable time.

You do not need to retain original packaging to exercise your statutory consumer rights.

4. 3D-Printed Product Characteristics

Due to the nature of 3D printing, our products may feature visible layer lines, minor surface variations or slight differences in colour and finish.

These characteristics are normal aspects of the manufacturing process and do not automatically indicate a faulty product, provided the product is of acceptable quality, safe and consistent with its description.

Products that fail to meet Australian Consumer Law guarantees remain eligible for applicable remedies.

5. Returns and Exchanges

Please contact us before returning an item so we can provide suitable instructions.

For products that fail to meet consumer guarantees, Coya's Creations will cover reasonable return shipping costs where required by Australian Consumer Law.

If an exchange or replacement is agreed upon, we will communicate any applicable production and dispatch timeframe.

We may request reasonable proof of purchase and information about the issue to help assess your claim.

6. Refund Processing

Once a refund has been approved or determined to be required under Australian Consumer Law, we will process it within a reasonable timeframe.

Refunds will generally be issued to the original payment method unless otherwise agreed.

Your bank or payment provider may require additional time for the funds to appear in your account.

Where a full refund is required under Australian Consumer Law, we will not deduct restocking fees or amounts for ordinary use of the product.

7. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

For made-to-order or personalised products, cancellation requests may not be accepted once production has commenced.

If production has not commenced, we will assess your request and confirm whether cancellation is possible.

Nothing in this section limits any right to cancel an order or receive a remedy under Australian Consumer Law.

8. Contact Us

If you have any questions about returns, refunds, exchanges or cancellations, please contact:

Coya's Creations

Email: orders@coyascreations.com.au

Website: https://coyascreations.com.au

Location: New South Wales, Australia

We appreciate your support of our small Australian business and are committed to resolving concerns fairly and in accordance with Australian Consumer Law.