Last updated: 11/02/2025

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1. General Policy

At Coya's Creations, we strive to provide high-quality products. If you are not satisfied with your purchase and believe you are entitled to a refund under Australian Consumer Law, we will process your refund in accordance with the law.

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2. Eligibility for Refunds

You may be entitled to a refund if:

• The product is defective or faulty.

• The product does not match the description or images provided.

• The product is damaged during shipping (in which case, please contact us immediately upon receipt).

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3. How to Request a Refund

To request a refund, please contact us within 14 days of receiving the product. You will need to provide:

• Proof of purchase (e.g., order number or receipt)

• Photos of the defective or damaged item

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4. Refund Process

Once we have received the returned item and verified the issue, we will process a refund to your original payment method. Refunds may take up to [insert days, e.g., 10 business days] to be reflected in your account.

 

5. Consumer Guarantees

In addition to our return and refund policy, your rights under Australian Consumer Law include guarantees that products must be of acceptable quality, fit for purpose, and match the description provided. If these guarantees are not met, you may be entitled to a remedy such as a replacement or refund.

 

6. Contact Us

If you have any questions or need assistance with a return or refund, please contact us:

Email: orders@coyascreations.com.au
Phone: 0438 288 931